Pandora’s warranty obligations are limited to the terms set forth below:
Pandora will replace manufacturing faults (for example if your item has snapped/broke/missing stone etc) free of charge up to 2 years from the date of purchase for silver jewellery and 2 years from the date of purchase for gold jewellery. Please retain your proof of purchase or pass it on to the gift recipient, as the original proof of purchase is the warranty. If a receipt or order confirmation is not available, a credit card or bank statement will suffice. Please contact us if you need to replace your item under our warranty. Please note that parts of wood, leather, glass and string items have a warranty of one year from date of purchase. Wearing counterfeit charms, or charms by other brands on your Pandora bracelet could damage the unique threading system and will void the warranty.
Please take your jewellery to your local Pandora store for further assessment. You may locate the nearest authorised Pandora retailer at https://stores.pandora.net/en-IE.
Our warranty policy does not entitle you to replacements or refunds for lost or stolen items. We recommend the use of safety chains on bracelets and insurance cover is advisable on all valuable jewellery. General wear and tear, misuse and tarnishing are not covered under the warranty policy.
All sterling silver will tarnish over time, but it will happen much faster when it comes into contact with agents such as perfume, salty air, sulphur in the air, skin creams, hairspray, chlorine, sea water, perspiration, medication excreted through the skin, and acidic skin ph. Hot and humid conditions also stimulate tarnish.
To clean tarnish, gently scrub your jewellery with a soft toothbrush in diluted soapy water, or while using our cleaner set, we recommend to soak the jewellery for a maximum of 2 minutes. Dry thoroughly then buff with a jewellery polishing cloth. We recommend to use the white side of our polishing cloth for sterling silver and solid gold items, and the pink side of the cloth for plated items such as 14k rose gold-plated and white gold. This helps to remove the dirt and grit that may gather between the links of your bracelet causing wear and tear. A twice yearly professional clean will ensure that your jewellery always looks beautiful and wears well.