Frequently Asked Questions


 

General FAQs

 

1.How do I know I'm ordering authentic Pandora jewellery?

2.Where do you deliver to?

3.How do I create a Pandora account?

4.I’m having technical issues

5.How do I change details in my account?

6.How do I unsubscribe from Pandora newsletter emails?

7.Why does my product or gemstone look different to the image pictured on the website?


 


 


1. How do I know I'm ordering authentic Pandora jewellery?

Yes, ie.pandora.net is our official Pandora jewellery website which sells genuine Pandora jewellery directly to our customers in the Republic of Ireland. Unfortunately, due to the quality and popularity of Pandora jewellery, we have become the subject of counterfeiters. By shopping from ie.pandora.net you can be confident you are purchasing genuine Pandora jewellery.


2. Where do you deliver to?

ie.pandora.net currently delivers to addresses only within the Republic of Ireland.


3. How do I create a Pandora account?

To create an account you can click here. By creating a Pandora account you can review your order history, access your wish list, update your newsletter preferences, and receive special discounts and promotions and sneak peeks to new arrivals before anyone else.


4. I’m having technical issues, what do I do?

We recommend that you use the latest version of your operating system (e.g. Windows and OSX) and browser (e.g. Safari 10, Firefox 50, Internet Explorer 11, Chrome 54). If you continue to experience issues, please contact us with details about the problem, screenshots of the error message and the web browser and version you are using.


5. How do I change details in my account?

To change details in your account, go to My Account. This will redirect to where you can change your personal information, address details, and view your orders.


6. How do I unsubscribe from Pandora newsletter emails?

When you create a Pandora account under "MY DETAILS" you can update your email address and password and sign up to receive Pandora newsletters to hear about new product launches, promotions and sales. You can unsubscribe from our marketing emails at any time by clicking on the "unsubscribe" link on the bottom of any newsletter.


7. Why does my product or gemstone look different to the image pictured on the website?

The product photography displayed on our website matches the product as closely as possible. All of our jewellery is hand-finished with genuine gemstones; therefore, details such as the exact shade of colour of the stone can vary slightly. This is all a part of what makes your jewellery unique and special.