Terms and Conditions


Legal documents

This website at the URL (ie.pandora.net) ("the Pandora website") is owned by Pandora A/S, a company registered in Denmark under Central Business Register number: 28505116, whose registered office is at HOVEDKONTOR, Havneholmen 17-19, DK-1561 Copenhagen V, Denmark ("Pandora A/S").


Our products (“Products”) purchased via the Pandora website will be sold to you by Pan Jewelry Limited t/a Pandora, a company registered in Ireland under company number 618484 whose registered address is at 87 Grafton Street, Dublin 2 ("Pandora", “we”, “us”, “our”). Pandora's VAT number is [618484].


It is important that you read these terms and conditions ("Sales Terms") carefully before ordering any products from the Pandora website. Your purchase of Products via the Pandora website will be governed by the Sale Terms. By ordering any Products, you agree to be bound by the Sale Terms.


1. About These Sales Terms

These Sales Terms are applicable to all orders and purchases made via the Pandora website.


Pandora offers products for sale via the Pandora website to consumer customers. Pandora reserves the right to not fulfil orders placed by non-consumers or by individuals who fail to comply with these terms.


With regard to purchases made by you via the Pandora website, Pandora will usually communicate with you electronically by email, using the email address provided to Pandora when you place an order or otherwise communicate with Pandora. You may still contact us using one of the methods referred to in section 17 (Contact Details) below or by using the contact details on the Pandora website.


In using the Pandora website you agree to comply with Pandora's Acceptable Use Policy. By using Pandora’s website and connecting with our social media, you agree to comply with Pandora’s User Generated Content terms.





2. Placing an Order

To be able to buy Products you must:

• read and accept these Sales Terms;
• provide your name and address, phone number, email address, payment details and other required information;
• provide an eligible delivery address in Republic of Ireland(see below for further details);
• be legally capable of entering into binding contracts; and
• be the owner or authorised holder of a valid debit/credit card, gift card or Apple Pay account (see section 6 (Payment) for details of the payment methods accepted on the Pandora website).

You may place an order by clicking on the "ADD TO BAG" button and proceeding to the checkout page.

At the checkout page you will be provided with an opportunity to review your order(s), read and accept these Sales Terms, check the total price of your order(s) and the information you have provided, and correct any input errors before confirming your order(s).

You must check and ensure that your delivery address is correct before placing your order as it may not be possible to change your address before the order is dispatched. Please see section 4 (Order Processing) below which deals with this in more detail.

The Pandora website currently ships to all addresses within Republic of Ireland excluding hotels, hostels, prisons and P.O. Boxes addresses.

  Pandora uses reasonable efforts to ensure the availability of Products you order from the Pandora website. However, Products are made available to purchase on a "first in-first out" basis and are only available while stocks last.


3. Order Processing and Contract Formation


Once you have submitted your order(s) using the Pandora website, Pandora will send you an email acknowledging receipt of your order(s) ("Order Receipt Confirmation") and setting out details of the ordered Product(s).


Pandora may not always be able to accept your order and Pandora may choose not to accept your order at its sole discretion. For example (without limitation) there may be pricing errors, insufficient stock, unusual orders or orders which Pandora suspects are not placed in good faith. There may also be unexpected events outside of our control meaning we may be unable to fulfill your order.


If your order is not accepted, Pandora will inform you via email, and if any payment has already been taken, you will be reimbursed in full for any sums paid to Pandora for that order.


After receiving your order(s), Pandora will check that the relevant Product(s) is/are in stock. A contract for the sale of Products between you and Pandora, which will be governed by these Sale Terms, will only be formed when Pandora emails you confirming that all or part of the Product(s) is/are still available and has/have been dispatched("Shipment Confirmation").



The contract is formed upon Pandora sending the Shipment Confirmation to you at the email address provided with your order. Please contact Pandora's Customer Care Team if you have not received your Shipment Confirmation within 72 hours of placing your order.


A contract for the sale of Products will relate only to those Products whose dispatch has been confirmed in the Shipment Confirmation. Pandora will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Shipment Confirmation.


In the Order Receipt Confirmation you will receive a copy of these Terms, however you are encouraged to download, save and/ a copy of your Order Receipt Confirmation and these Sales Terms for your records.


If you would like to amend or cancel your order before you have received your Shipment Confirmation, you must contact the Pandora Customer Care Team as soon as possible using one of the methods set out in section 17 (Contact Details) or as otherwise set out in the Order Receipt Confirmation. It may not be possible to amend or cancel your order, or to prevent dispatch of the Products, due to the speed with which orders are processed. If Pandora is unable to amend or cancel your order and the Products are dispatched to you, you have the option of either refusing to accept the delivery, in which case the Products will be returned to Pandora, or accepting the delivery and then returning the Products to Pandora in accordance with section 12 (Returns and Refunds) .


Once you have received your Shipment Confirmation, it will be too late to prevent the Products from being dispatched to you. If you would like to cancel your order after this point, please see section 12 (Returns and Refunds) below.


4. Prices, Shipping and Handling, Charges and Taxes


The price charged for a Product will be the price in effect at the time your order is placed and will be set out in the Order Receipt Confirmation and in your Shipment Confirmation. All prices are payable in Euro.


In the event of a pricing error, whether on the Pandora website or in an Order Receipt Confirmation or otherwise, you accept that Pandora has the right to correct such error and charge the correct price or cancel the order. If the actual price is more than the amount shown on your Order Receipt Confirmation, Pandora will notify you of the correct price and give you the option of proceeding with the order or canceling it. If we are unable to contact you or if we do not receive a response from you, your order will be canceled and any amounts paid by you to Pandora for the Products will be reimbursed. If you do not want to proceed with your order, your sole remedy in the event of such a pricing error is to cancel your order.


You acknowledge that even after Pandora has sent you the Shipment Confirmation, if the pricing error is obvious and could reasonably have been recognised by you as an error, then Pandora will be under no obligations to provide the relevant Product(s) to you at the bad price.


Prices for the Products include VAT and/or other applicable taxes but do not include charges for shipping and handling. Separate charges for shipping and handling (and their related VAT or other taxes) will be clearly displayed on the screen prior to the completion of your order and will be confirmed in your Order Receipt Confirmation.


Prices for products and for shipping and handling are liable to change at any time, but changes will not normally affect orders in respect of which we have already sent you a Shipment Confirmation (save in the case of a manifest pricing error as described above).


5. Payment


Payment shall be made by one of the methods you have selected during the checkout process (being VISA, MasterCard, Maestro).


Approved credit and debit card types are listed at the Pandora website checkout. In the event Pandora does not receive the appropriate authorisation from your card or payment service provider, Pandora reserves the right to reject your order.


For most payment methods, payment for your order, including all applicable taxes, shipping and other charges, will be taken from the applicable card or payment service once Pandora has sent you the Shipment Confirmation.


6. Delivery


All of our orders are delivered next day when placed before 3pm (excluding weekends and bank holidays) Orders placed during weekends and national holidays will be processed and shipped next working day. Delivery of Products ordered in-store for delivery to home (due to those Products being out of stock in store) shall be sent by standard delivery free of charge. Delivery shall in any event take place within 30 days after Pandora has sent you the Shipment Confirmation. Pandora reserves the right to substitute another carrier of equal or lesser cost to deliver your order. The delivery options described above are the only shipping options available for sales through the Pandora website. Pandora is unable to accept any special delivery requests, which are outside the scope of these two options..


If Pandora cannot deliver your order within the period specified in your Shipment Confirmation, Pandora will notify you as soon as possible. You may choose to cancel your order, in which case Pandora will provide you with a full refund. If you choose not to cancel your order, Pandora will endeavor to deliver your order within a reasonable period of time.


If you unreasonably defer delivery or delay the receipt of delivery after Pandora has notified you that the carrier has tried to deliver the ordered items to you, or if you have provided Pandora with an incorrect delivery address which results in an unsuccessful delivery, the delivery package will be returned to Pandora, your order will be canceled and a full refund will be issued to you.


7. Events Outside the Control of Pandora


Pandora shall not be held responsible for delay or failure to perform, if the delay or failure is caused by any act, event, non-happening, omission, accident or circumstance beyond its reasonable control, including, but not limited to:


• civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
• strikes or lock-outs (or other industrial action);
• national or local states of emergency;
• interruption or failure of communication or transportation facilities;
• power or utility issues;
• non-performance by suppliers or subcontractors (other than by companies in the same group of companies as Pandora A/S);
• earthquake, fire, explosion, storm, flood, subsidence, epidemic or other natural disaster;
• impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
• the acts, decrees, legislation, regulations or restrictions of any government.


In such circumstances, Pandora will notify you and take reasonable steps to minimise any delay. The time for Pandora's performance of its obligations is deemed to be extended for the period that any of the above continues. If Pandora is unable to fulfill your order because of any circumstances outside of its control, or if there is a substantial delay to our delivering your order, you may cancel your order and obtain a full refund.


8. Your account with Pandora Club


Please read this section and section 16 ‘Data Protection’ below to ensure that you are aware of our privacy practices and your rights and obligations as a member of Pandora Club.


To become a member of Pandora Club, you must register and create a membership profile. To create your Pandora Club profile, we ask you for some personal data which is outlined in our Privacy Policy.

As a member of Pandora Club you are able to create, alter and share (via email or social media) a wish list, save and share your jewellery sizes, view your order history save addresses for faster checkout and be the first to receive information about new products.

If you create an account (personal user identification or username) on the Pandora website and sign up to Pandora Club, you:

• are responsible for maintaining the confidentiality of your username and password and for restricting access to your password;
• agree to accept responsibility for all activities and purchases that occur under your account, unless those activities or purchases are carried out by an unauthorised third party who has gained access to your account other than by reason of your negligence or carelessness.;

You may change your password or other details in your Pandora Club online profile “My Details” settings or by contacting us using the details below at any time

If you no longer wish to be a Pandora Club member, you may delete your Pandora Club profile under “My Details” at any time or by contacting us using the details below.

Upon your request, Pandora will close your profile and delete your personal data as soon as reasonably possible. When your profile is closed, all your data is deleted and you will not be able to restore your profile. However, Pandora may store and process your personal data for statistical purposes, prevention of fraud, dispute resolution and compliance purposes to the extent permitted by law. For more information please refer to Privacy Policies here and here.

Pandora A/S is entitled to delete, suspend or change your profile at any time, without notice and without prejudice, in the case of your violation or suspected violation of these Terms and/or the Terms of Use for Pandora website.

9. The Pandora Website


Pandora makes no guarantee that the Pandora website or your Pandora Club account will be error free or secure from bugs or viruses. You are responsible for your own information technology and security and you should use your own virus protection software. Please tell us immediately if your Pandora Club account or payment details have been lost or stolen. If we become concerned about the security of your account we may block access and usage.

While using the Pandora website, you must not:

• reformat or frame any portion of the web pages that are part of the Pandora Website;
• copy or modify the HTML code used to generate web pages on the Pandora Website;
• use any device, software, or procedure that interferes with the proper working of the Pandora Website, or otherwise attempt to interfere with the proper working of the Pandora Website ;
• take any action that imposes, or may impose in our sole discretion, an unreasonable or disproportionately large load on our IT infrastructure;
• disrupt or otherwise interfere with the Pandora Website or the networks or servers Pandora uses;
• do anything illegal, obscene, offensive or which may harass, cause real distress or inconvenience to any person;
• infringe other peoples’ rights, for example, use our name, trade marks or logos without our permission or charge others for our content or services;
• impersonate any person or entity, or misrepresent your connection with a person or entity, or otherwise solicit, collect or store (or attempt to solicit, collect or store) personal information about other Pandora Website users;


If you breach these Terms, then in looking into the breach we may use your personal details to phone or email you to find out more, or to share our concerns. We may issue you with a formal warning or we may prevent or suspend your access to the Pandora Website if you do not comply with any part of these Terms, or any terms or policies to which they refer to, or any applicable law.


10. Compatibility, Product Information


Please take care when placing your order to ensure that the Products you purchase are compatible for the intended use. Please use the Pandora website as your final point of reference when checking compatibility. In the event of a difference between the Pandora website content and any other website (or any other source of information) the compatibility of Products as shown on the Pandora website at the time of purchase will be seen as taking precedence.


Images on the Pandora website may vary depending on your device's display quality. Whilst every effort is made to reproduce images of the Products in the most accurate way possible, these images are for illustrative purposes only and your Products may vary from those images for example, in colour, size, pattern and texture. The packaging of Products may also vary from that shown in images on the Pandora website.


If the Products you have received do not correspond to the ones you have ordered, or if your delivery is incomplete or damaged in transportation, please contact the Pandora Customer Care Team for assistance without delay, either via email or by phone.


11. Title to Products


12. Returns and Refunds


Cancellations under the Consumer Contracts Regulations

Under the European Union (Information, Cancellation and Additional Charges) Regulations 2013 (“Consumer Contracts Regulations”), you have a legal right to cancel your purchase during the cancellation period. The cancellation period begins on the date that the contract is formed (when Pandora sends you the Shipment Confirmation or for Click & Collect when Pandora receives full payment for your order) and continues until the end of 14 days starting on the day after you receive the Product (or for Click & Collect after you collect the Product) (“Cancellation Period”). This cancellation right applies to both sale and non-sale Products but does not apply to Excluded Products as set out below. Where applicable, if the Product has been dispatched to you before you cancelled the purchase, you must return the Product to Pandora within 14 days starting on the day after you cancel the order. 

If you wish to cancel your purchase under the Consumer Contracts Regulations, you can take advantage of the Pandora website’s free Returns Process . You are not obliged to follow the free Returns Process, but if you do not do so you will be solely responsible for the cost of shipping any Products back to Pandora.


If you do not wish to use the free Returns Process, you can cancel your purchase during the cancellation period by:

submitting our Contact us form; or  Contact us form or by telephone to the Freephone number 0808 2345 431 (check opening hours here ) or by ordinary mail to Pandora Jewelery UK Limited at Ecommerce Department, 87 Grafton Street, Dublin 2; or You may also use this Withdrawal Form to cancel your purchase (and, if you do so, Pandora will confirm receipt by email). Alternatively, you can simply return your Product to Pandora at 87 Grafton Street, Dublin 2 within the 14 day period starting on the day after delivery, in which case your return will be treated as your notice of cancellation .When you return your Products to Pandora, please include your name, email address, order number and order date to help Pandora identify your order quickly.


If you cancel your purchase under the Consumer Contracts Regulations, Pandora will refund to you the full price you paid for the Product (including all VAT and/or other taxes) together with delivery costs you have paid, although, as permitted by law, the maximum delivery costs refunded will be the cost of the standard delivery service. Pandora will not refund any delivery costs for returns or exchanges made under our enhanced cancellation policy (see below), in-store purchases nor for Excluded Products which do not qualify for returns (see below).


Once Pandora has received and validated your returned Product, Pandora will send you an email to confirm the validation. Any refund due to you will be made to your original payment method, as soon as possible and in any event within the period of 14 days after the day on which Pandora receives the Product back from you or, if earlier, the day on which you provide Pandora with evidence that you have sent the Product back to Pandora. If the Product was not dispatched to you, you will be refunded within the period of 14 days after you inform Pandora of your decision to cancel the purchase.


Pandora is entitled by law to reduce your refund to reflect any reduction in the value of the Product, if this has been caused by your handling it in a way which would not be permitted in a shop. If Pandora refunds the price paid before it has an opportunity to inspect the Product and later discovers you have handled it in an unacceptable way or damaged it, you must pay Pandora an appropriate amount.


Returns under the Pandora website cancellation enhanced policy

In addition to your rights under the Consumer Contracts Regulations, if for any reason you are not completely satisfied with your purchase from the Pandora website, you can return non-sale Products (for sale Products, refer to cancellation under the CCR above) purchased from the Pandora website within 30 days of receipt of the Products for a refund, but to do so you must follow the free Returns Process described above and in our Returns FAQs.Returns Process .

 Any purchases made online or in store between 1/11/23 - 15/12/23 can be returned or exchanged up until 14/01/2024. Our other terms for returns and exchanges shall continue to apply.

Once Pandora has received and validated your returned Products, Pandora will send you an email to confirm the validation. Your refund will be processed within 14 days of Pandora’s email to you confirming the receipt and validation of your returned Product.

Please note that these enhanced return rights do not apply to sale Products or to any Excluded Products. These Terms do not affect your rights in law as a consumer including your right to return products under the Consumer Contracts Regulations and your right to return faulty products that do not comply with the Sale of Goods and Supply of Services Act 1980.

Excluded Products

The Pandora website does not accept returns or exchanges of: (i) Pandora Gift Cards or eGift Cards; (ii) products purchased from any Pandora store, multi-brands store from which Pandora products are sold alongside other brands, Pandora outlet store, from stores which do not exclusively sell Pandora products, or from any overseas Pandora store; (iii) any bespoke or personalised products (“Excluded Products”).

Pandora stores do not accept returns or exchanges of: (i) Pandora Gift Cards or eGift Cards; (ii) any bespoke or personalised products.


Products purchased from any Pandora outlet store, from stores which do not exclusively sell Pandora Products, or from any Pandora store outside of the UK, Channel Island or Isle of Man which may only be returned to the store that they were purchased from. The enhanced cancellation policy set out above does not apply to products and for the avoidance of doubt any Excluded Products purchased from such stores are non-returnable entirely as set out in the above paragraph.

Returning Products that are faulty or not as described

If you need to return any Product because it is faulty or not as described, but the deadline for returning the Product under the Consumer Contracts Regulations and the Pandora website enhanced cancellation policy (if applicable) have expired, you must contact the Customer Care Team using our contact details described below.

Once you have returned your Product in accordance with our instructions and your refund has been approved by Pandora, Pandora will refund in full the price of Products (including sale Products) that are faulty or not as described, together with all applicable delivery charges (including any premium paid for non-standard delivery), and any reasonable costs you incur in returning the item.

Exchanges of purchases made through the Pandora website

Products, other than any bespoke or personalised products (including engraved products), purchased from the Pandora website (including sale items) can only be exchanged for a different size of an identical product and only if such different size is available. Such Products can only be exchanged in a Pandora store or through certain Pandora stockists for up to 30 days from the date of purchase for full priced items and up to 14 days for sale items. No Products at all can be exchanged through the Pandora website. Please be aware that Pandora stockists have their own exchange policy which may differ to Pandora's and contact the stockist directly for details.  

Returning Products purchased as part of a promotion

To return Product(s) purchased using a promotional offer, you may need to return any item gifted to you as part of the promotion or, if part of a multi-buy offer, you may need to return the other items purchased in the multi-buy.


If you do not return a Product (or, if a Product sent by post fails to arrive and you are unable to provide proof of postage), Pandora reserves the right to refuse a refund.

Regardless of whether your Products are returned for an exchange or a refund, the Products must be in a new, unworn and saleable condition. We may refuse a refund where the Product is returned damaged or showing signs of use or wear or reduce any refund to reflect any reduction in the value of the Products if this has been caused by your handling of it in a way which would not be permitted in a shop. If Pandora refunds the price paid before it has an opportunity to inspect the Product and later discovers you have handled it in an unacceptable way or damaged it, you must pay Pandora an appropriate amount.

13. Promotions


If you participate in a Pandora promotion additional terms apply. For more information please read the Terms and Conditions applicable to that promotion on our website.

Terms and Conditions- Build a Bracelet

  1. These terms and conditions ("Terms") apply to this Build a Bracelet promotion ("Promotion"). By taking part in the Promotion, you agree to be bound by these Terms. It is a condition of participation in the Promotion that all Terms are accepted as final.

  1. This Promotion is organised by Pan Jewelry Limited trading as Pandora, registered in Ireland at 87 Grafton Street, Dublin 2, with company number 618484.

  1. This Promotion is open to members of the public, who are at least 16 years of age, which can include employees of Pandora and Pandora franchisees and members of their families and households ("Eligible Participants").

  1. This Promotion is available on the Irish Pandora website (“Pandora Website”) at ie.pandora.net and in participating Pandora stores in the Republic of Ireland during their stated trading hours.

  1. To qualify for this Promotion you must:
    1. Select either a Pandora Moments Snake Chain Bracelet (590702HV), Pandora Moments Bangle (590713) or Pandora Moments Heart Clasp Snake Chain Bracelet (590719);
    2. Select two items from the selection of charms, clips or safety chain available as part of the Promotion. There are two different ranges of charms available to select from as part of the Build a Bracelet Promotion, and depending on whether you chose the cheaper or more expensive range from which to select your charms, a different pricing point (the “Promotion Price”) will apply as per clause 5.3; and
    3. Complete your purchase for €109 if you choose from the cheaper range of charms or €149 if you chose from the more expensive range of charms. Both of these prices exclude shipping. The price will apply at the checkout.   The Promotion Price is only available for as long as you keep each of the three products purchased as part of the Promotion.

  1. All Build a Bracelet products must be purchased in one transaction (with one single delivery selected where delivery is required) to avail of the Promotion.

  1. Our general Terms and Conditions will apply in addition to these promotional terms to all sales of products under this Promotion. Unless the context requires otherwise or unless expressly defined in these promotional Terms, the terms defined in the general Terms and Conditions shall have the same meaning when used in the promotional Terms.  If there is any conflict between our general Terms and Conditions and these promotional Terms then these promotional Terms will apply. Please note the Pandora website enhanced cancellation policy referred to in the Terms and Conditions does not apply to products purchased as part of this Promotion.

  1. Pandora reserves the right to change the selections of items included in this Promotion at any time.

  1. Any of the items purchased as part of this Promotion may be exchanged on its own for another size (if applicable) or for another item in the same category forming part of this Promotion, but otherwise may not be exchanged on its own unless it is faulty or not as described, in which case it will be exchanged for a replacement Pandora product of the same type, subject to availability.

  1. Under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (“Consumer Contracts Regulations”), where you are buying products online (and not in store) you have a legal right to cancel your purchase during the cancellation period. The cancellation period begins on the date that the contract is formed (when Pandora sends you the Shipment Confirmation) and continues until the end of 14 days starting on the day after you receive the Build a Bracelet products. If you choose to return one or more of the products purchased as part of the Build a Bracelet Promotion, the Terms of the Promotion will no longer apply and you will no longer be entitled to the discounted price that you received for buying the three items together. Therefore the amount you will be refunded will be the amount you paid for the three Build a Bracelet products as part of the Promotion, less the full (non-discounted) price for the product(s) you have chosen to keep.

  1. Not available in conjunction with any other offer or promotion unless stated.

  1. This Promotion is subject to stock availability and, whilst reasonable efforts have been made to ensure sufficient stocks are available to meet likely demand, Pandora may suspend or end the Promotion early on the Pandora Website or in any one or more Participating Store without notice if, in the opinion of Pandora, there is not sufficient stock to continue operating the Promotion.

  1. Pandora reserves the right to cancel the Promotion or amend the Terms without notice in the event there is any actual or anticipated breach of any applicable law or any other event outside Pandora's reasonable control. 

  1. Pandora reserves the right to end this Promotion at any time without notice, however that shall not affect the validity of valid purchases made under these Promotional Terms prior to that date.

  1. Any attempt to deliberately undermine the legitimate operation of this Promotion may be a violation of criminal and/or civil laws and, should such an attempt be made, Pandora reserves the right to seek remedies and damages to the fullest extent permitted by law.

  1. This Promotion and these Terms will be governed by Irish law and, subject to any right you may have as a consumer to select jurisdiction, any disputes will be subject to the jurisdiction of the Courts of Ireland. This Promotion and any website or location on which these Terms are posted are only intended to be accessed from Republic of Ireland. Pandora does not make any representation that materials relating to this Promotion are appropriate or available for use in other territories. Access to this Promotion from territories where its contents are illegal is strictly prohibited. If you view these Terms from other territories then you are responsible for compliance with local laws.



  1. Subject to Terms 19 and 20, Pandora accepts no responsibility for any damage, loss, injury or disappointment suffered by any person as a result of their participation in this Promotion, their attempted participation or their acceptance of any product.

  1. By participating or attempting to participate in this Promotion, participants agree that Pandora shall not bear any liability for:

(a) the loss, theft or misuse of any product; or

(b) any damage in any way attributable to this Promotion or the attempted participation in this Promotion, subject to Terms 19 and 20.

  1. Nothing in these Terms shall exclude Pandora's liability for death or personal injury as a result of its negligence, or for fraud or fraudulent misrepresentation, or for any other liability which may not be lawfully limited or excluded.

  1. Nothing in these Terms shall affect any participant's legal rights including all rights in respect of refunds, replacements and repairs for products which are faulty, not fit for purpose or not as described.

  1. Any failure on any occasion by Pandora to enforce a Term is not a waiver of that Term.


  1. Pandora can be contacted in relation to this Promotion using the contact details given below:

Physical Participating Stores: ask staff in the relevant store, or call 01 247 8210 (network charges might apply – contact your provider), or email [email protected];

Pandora Website: call 01 247 8210 (network charges might apply – contact your provider) or email [email protected]; or

By Post to Pan Jewelry Limited, 87 Grafton Street, Dublin 2.

14. Consumer Warranty (Guarantee)




You can find out about your legal rights and remedies by contacting your local consumer advice service. In particular, the Pandora website has a legal duty to supply products that conform to the contract made with you. Nothing in this Guarantee will replace or lessen any of your legal rights or remedies.


Products sold by the Pandora website include a guarantee for Products that are faulty or not as described during the periods set out below for various Product types:
• 2 years from the original date of purchase for silver jewelry
• 2 years from the original date of purchase for gold jewelry
• 2 years from the original date of purchase for 14K rose gold plated and 14k gold plated jewelry

• 1 year from the original date of purchase for parts of Products made of wood, leather, glass and string items.


This means you can request a repair or replacement free of charge if the Products turn out to be faulty or not as described during this period. Pandora will repair your Product or replace it with a Product of identical or similar characteristics, except as set out below. Pandora may at its own discretion replace your Product under this Guarantee whether or not a repair of your original Product is possible. If Pandora chooses instead to repair your Product Pandora may do so with new or refurbished components.


If your Product is faulty or not as described but you do not want Pandora to repair or replace your Product, you may have a legal right to reject the Product and receive a refund. Please see 'Returning Products that are faulty or not as described' (above) for further details about how to return Products to Pandora that are faulty or not as described.


If the Product cannot be repaired or replaced within a reasonable time or without inconvenience, you may request a refund or price reduction. Refunds, if authorised, will usually be made using the same payment method originally used by you to pay for your purchase.


Please retain your Order Receipt Confirmation or pass it on to the gift recipient as the original proof of purchase is the warranty under which this Guarantee operates. If the Order Receipt Confirmation is not available, a credit card or bank statement showing the relevant transaction will suffice. This does not affect your rights in law as a consumer.


This Guarantee does not cover normal wear and tear or damage caused by accidents, mishandling, improper use (such as knocks, dents, crushing etc.).


Repairs (or attempted repairs) to Products other than by Pandora will void this Guarantee whether or not damage has been caused by such repair or attempted repair.


If your Product is repaired or replaced by Pandora under this Guarantee, the new item will benefit from the remainder of the term of this Guarantee (calculated from the date of the original purchase of the Product). The period of this Guarantee shall not be extended whether or not your Product is repaired or replaced.


Wearing counterfeit charms, charms from incompatible Pandora collections or charms by other brands on your Pandora bracelet could damage the unique threading system and if such damage is caused, it will not be covered by this Guarantee.


15. Liability


Pandora warrants to you that any Product purchased from the Pandora website is of satisfactory quality and fit for all the purposes for which products of the same kind are commonly supplied.



In particular, nothing in these Sales Terms excludes or limits in any way the liability of Pandora:
• for death or personal injury caused by Pandora's negligence;
• for fraud or fraudulent misrepresentation;
• under section 2(3) of the UK's Consumer Protection Act 1987 or for any breach of your consumer rights relating to products; or
• for any matter for which it would be illegal for Pandora to limit or exclude, or attempt to limit or exclude, liability.


16. Data Protection


Pandora believes strongly in protecting user privacy and personal data. Any personal data collected and processed by Pandora and Pandora A/S is governed by their Privacy Policies here and here and will be used in accordance with data protection legislation. Please read those policies for further information on how they process personal data collected from users of the Pandora website.


17. Contact Details


Pandora's Customer Care Team will assist you with any Pandora website order related questions or complaints. You can contact the Pandora Customer Care Team in the following ways:

• via the contact us form on the Pandora website;
• by FREEPHONE* 0808 2345 431 check opening hours here or
• in writing to Pan Jewelry Limited at 87 Grafton Street, Dublin 2 ;

Pandora will endeavour to resolve any complaint you may have. If Pandora is unable to resolve a dispute, either party is entitled to seek further recourse through the ODR Platform Operated by the European Commission, the ODR Platform is an online platform providing businesses and customers in the European Union with a forum for resolving online sales disputes without the need to go to court. The dispute resolution services available on the Platform are provided free of charge, although neither party is under any obligation to participate.

18. Intellectual Property Rights


The content on the Pandora website including all jewellery design, copyright, trade marks and other intellectual property rights it contains, including the name Pandora is the sole property of Pandora or its licensors.

19. General


Transferring rights and obligations to another person or organisation These Terms are binding on you and Pandora. It will also be binding on any person or organisation to which Pandora might transfer its rights and obligations to.

You may not transfer or otherwise dispose of your contract with Pandora, or any of your rights or obligations arising under it, without Pandora's prior written consent.

Pandora may transfer or otherwise dispose of a contract with you, or transfer any of Pandora's rights or obligations arising under it, at any time. If you have an outstanding order with Pandora at the time of any such disposal or transfer, you will be contacted if Pandora and you may cancel your outstanding order if you do not want to proceed.

Third Party Rights


Other than Pandora A/S, any person who is not a party to the contract between you and Pandora is not entitled to enforce any of its terms.




If any provision of these Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable (deleted) from these Terms and this will not affect the validity and enforceability of any remaining provisions.




If Pandora fails, at any time, to insist that you comply with your obligations under these Sales Terms, or if Pandora does not exercise any of its rights under these Sales Terms, this does not constitute a waiver of such rights and does not mean that you are free to ignore your obligations. Pandora can still require you to comply at a later date.


Entire Agreement


These Sales Terms and any document that we have referred to within them (including via hyperlink) represent the entire agreement between Pandora and you and takes precedence over any other previous agreement or representation made to you whether oral or in writing.

You acknowledge that, in entering into a contract with Pandora, you have not relied on any representation or promise given by Pandora or anyone else except as set out in these Sales Terms.


Governing Law and Jurisdiction


These Sales Terms and your purchase of Products from Pandora through the Pandora website shall be governed by and construed in accordance with the laws of England.

Any dispute or claim arising out of or in connection with these Sales Terms or your purchase of Products from Pandora (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the English courts. If you are a resident of Northern Ireland, Scotland or Wales you may also bring proceedings in your local courts.




These Terms may be amended, however such amendments shall only affect orders made after the date of amendment. The Pandora Club website may be closed, changed or reorganised, from time to time without notice to you. It is your responsibility to check these Terms from time to time to ensure you are aware of any changes which may have been made. In the event of changes, the "Last Updated" date in these Terms will be updated accordingly.


Last updated September 15, 2022