Returns


 

1. How do I return an online order?

2. How do I return a store purchase?

3. How do I exchange an item?

4. What items can't be returned?

5. How long will it take to get credit for my return?

6. What if I received an incorrect item or an item is missing from my order?

 


1. How do I return my online order?

We offer a 30 day returns policy for full priced items and 14 days for sale items, please follow our free returns process below.

1. Fill out the return form included in the original package and indicate the item number, quantity, and reason code.
2. To create your free returns label please click here
3. Drop off your return package to your nearest DPD drop off point. Please make sure you keep the proof of postage so we can verify your details. Your items must be returned to Pandora during the returns period set out above.
4. If for any reason you choose not use our free returns process and opt to return your package to us using your own carrier, please retain your proof of purchase. However, we cannot refund the cost of this postage.
5. Once we have received and validated your returned parcel it will be processed into our system. Any refund due to you may take up to 14 days but our aim is to process refunds within 7 days upon receiving your items at our warehouse.
6. All product must be returned in unworn, saleable condition and with a valid receipt. To return product(s) purchased using a promotional offer, you may need to return any item gifted to you as part of the promotion, or (if part of a multi-buy offer) the other items purchased in the multi-buy. Refunds are to the original payment method.
Please contact our customer service if you need any assistance returning your item here


2. How do I return a store purchase?

If you would like to return for a refund full price items purchased in store, the items must be returned to a Pandora branded store in the Republic of Ireland within 30 days from the date of purchase. Sale items purchased in store can only be exchanged (not refunded) within 14 days from the date of purchase. A valid proof of purchase must be presented.

All product must be returned in unworn, saleable condition and with a valid receipt. To return product(s) purchased using a promotional offer, you may need to return any item gifted to you as part of the promotion, or (if part of a multi-buy offer) the other items purchased in the multi-buy. Refunds are to the original payment method. The cardholder must be present for returns processed in store.

Only exchanges within 14 days are offered within our outlets (except where goods are faulty and not sold to you as faulty).

To find your nearest Pandora store click here.


3. How do I exchange an item?

We currently do not offer exchanges online. If you would like an exchange your item please visit your nearest store with your proof of purchase for example your order confirmation.

Exchanges can be done within 30 days of purchase for full priced items, and 14 days for sale items.

To find your nearest Pandora store click here.


4. What items can't be returned?

Gift cards cannot be returned. The Pandora website does not accept returns of products purchased from any Pandora store, shop in shop (concessions) outlet stores, or from any store outside the Republic of Ireland.


5. How long will it take to get credit for my return?

Please note that the return process may take up to 14 days but our aim is to process it within 7 days upon receiving it at our warehouse.
Returns in a Pandora store:

Returns will be processed to the original form of payment and will take 3-5 business days for the credit to be applied.


6. What if I received an incorrect item or an item is missing from my order?

We work hard to ensure all orders are processed correctly, though errors do occur. We apologise for the inconvenience this may have caused and our customer care team is happy to assist in correcting any issues.