Product & Care Information
Your Pandora jewellery should be handled with care at all times. Please keep your Pandora jewellery out of reach of small children and babies.
All sterling silver will tarnish over time, but it will happen much faster when it comes into contact with agents such as perfume, salty air, sulphur, skin creams, hairspray, chlorine and acidic skin ph.
We recommend that you do not wear any jewellery whilst bathing, whilst in bed or during sporting activities.
Visit our jewellery care guide to find out how to clean and care for your jewellery or click here to watch our video on our top cleaning tips
14k Gold-plated jewellery will not tarnish, but over time, you will experience a slight dulling of the golden hue as the metals in the gold alloy react with the compounds in the air. Polish frequently with a soft polishing cloth to maintain the shine and avoid silver dips, polishing liquids, ultrasonic cleaning and strong chemicals.
To clean tarnish, gently scrub your jewellery with a soft toothbrush in diluted soapy water, or while using our cleaner set, we recommend to soak the jewellery for a maximum of 2 minutes. Dry thoroughly then buff with a jewellery polishing cloth. We recommend to use the white side of our polishing cloth for sterling silver and solid gold items, and the pink side of the cloth for plated items such as 14k rose gold-plated and white gold. This helps to remove the dirt and grit that may gather between the links of your bracelet causing wear and tear. A twice yearly professional clean will ensure that your jewellery always looks beautiful.
For leather: For daily cleaning, simply wipe the leather gently with a soft, dry cloth. Stains should be removed immediately before they soak in or dry – use a mild professional cleaner (without chemicals) or a mild soap such as soap flakes or saddle soap. Create suds in a bowl and apply the suds to a soft, lint-free cloth, then wipe the leather. Afterwards, wipe the leather with a dry cloth and add a leather conditioner to protect it further. Remember to keep leather out of direct sunlight.
All Pandora Jewelry products are made in Thailand. For more information, please visit our craftsmanship page.
Pandora jewellery is identified by a series of key markings known as hallmarks, which are legal requirements indicating the purity of the metal and the origin of the jewellery.
We have an O which is for our factory sign, ALE is our trademark, R and MET is for our Rose items, and S925 is for our Sterling Silver. These are standard hallmarking attributes on all our Pandora jewellery. We have recently started adding P2, which stands for Production 2. The P2 stamp is merely a production stamp from one of our facilities, and is present on items made there.
14k Rose gold-plated is made from a unique metal blend, from sterling silver and copper with 14k rose gold plating. These components carry the "S925" sterling silver hallmark while the main products also carries the "MET" or "R".
14k Gold-plated is a line of affordable jewellery pieces with a beautiful golden hue. The jewellery is made from 14k gold-plated unique metal blend which is a high quality plating solution consisting of several layers of 14k gold. Our plating is considerably thicker than the jewellery industries standard.